SHIPPING & HANDLING

RailTrek Media offers FREE SHIPPING on domestic US orders within our online store! Please expect the following for your orders:

  • Video Media - Orders usually ship within 1-2 business days from the time you place your order. You should receive your order within 3-5 business days via United States Postal Service (USPS). Please allow for extra time for holidays recognized by USPS.
  • Print Media - Our high quality prints are often ordered directly from our photo lab partner and certain mediums can take longer than others. Please allow 7-10 business days for prints to process then the normal 3-5 business days to ship. Contact us with any questions!

SATISFACTION GUARANTEE

RailTrek Media strives to produce and sell the highest quality product for our customers! We offer a 100% satisfaction guarantee to back our claim. If you find that your media/disc is defective in any way, please contact us within 30 days of your original purchase. 

  • Exchanges or Refunds can be made within 30 days minus shipping and handling fees.
  • Defective Products – Please contact us within 30 days of purchase to exchange defective products. Please also include a brief description of the issue along with your name, address, telephone number, and email. 
    • Special Note regarding Blu-ray Discs: Please note that only Hi-definition Blu-ray players can play Blu-ray discs. Furthermore, these discs will not play in a standard DVD player. If your Blu-ray disc does not play the disc, please ensure your Blu-ray player has been updated with all required software updates. Our discs are duplicated to the current Blu-ray format specifications.

PRIVACY AND SECURITY

Your personal information will be kept confidential. Information will not be sold or given to another company. Your privacy is important to us!